Date of this Version


Document Type

Conference Paper

Publication Details

Paper delivered at the World Library and Information Congress: 71st IFLA General Conference and Council, August 14-18, 2005, Oslo, Norway.


This paper will discuss human resource development (HRD) in the context of the Learning and Growth perspective of the Balanced Scorecard (BSC) approach to strategic management in university libraries. “Learning and Growth” perspective focuses on the organisation’s ability to continue to improve and create value for its stakeholders. The paper will explore human resource development in the context of the evolutionary process involving a shift from a training to a learning orientation in libraries in order to create value for the organisation’s stakeholders which range from students, academic and general staff, the governing council, the alumni, the community to private and government organisations.