Date of this Version

October 2004

Document Type

Conference Paper

Publication Details

Saw, G. (2004) Managing international education: the cybrary’s perspective, 18th IDP Australian International Education Conference, 4- 8 October 2004, Sydney, Australia.

For further information please visit the Australian International Education Conference website.

Copyright © Grace Saw, 2004.


The diverse community at the University of Queensland includes 6000 international students from 124 countries. The University of Queensland Cybrary delivers client focused innovative information products, services and programs of the highest quality, that are integrated with and central to the University’s teaching, learning and research activities. In this increasingly cross-cultural environment, this paper presents the role the Cybrary plays in international activities within the University and overseas.

The Cybrary constitutes the largest teaching, learning and research collection in Queensland and is one of the largest in Australia. The Library uses the term Cybrary to describe the integrated access to printed and electronic resources and the combination of physical and virtual space. The success of this strategy was recognised in 1998 when the Library was awarded joint first place in the institutional category of the prestigious Australian Awards for University teaching. For international students, the Cybrary provides an interface to the extensive collections of print, electronic and networked databases.

Providing client focused quality services is the Cybrary’s driving force. Specialist Cybrary services for international students include information skills training, the AskIT computing help and training, access to special language software enabling different scripts to be read, wordprocessing in many languages, a large video collection with many languages other than English, an International website, multilingual staff and International student liaison officers. International newspapers are available in print and electronic form. The high levels of personal assistance and the extent of Cybrary resources consistently receive very positive feedback from international students.

The Cybrary runs a unique six-week program for international library professionals called ‘Creating a Cybrary: The Library of the Future’. To date, participants from countries such as Vietnam, Indonesia, Thailand, Myanmar, Saudi Arabia, Fiji, and Sri Lanka have enrolled in the program to acquire skills for providing innovative library services.

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