Date of this Version


Document Type

Journal Article

Publication Details

Reprinted, with permission, from Access, vol. 20, iss. 3, pp. 13-16, 20. Published by the Australian School Library Association


[Extract] This paper aims to discuss human resource development (HRD) in the context of the learning and growthperspective of the Balanced Scorecard (BSC) approach to strategic management in libraries. The learning and growth perspective is one of the four perspectives of the BSC, which is a strategic management and measurement tool. Many organisations, including libraries, use BSC to integrate strategy and execution. This perspective focuses on the organisation’s ability to continue to improve and create value for its stakeholders. The paper will explore human resource development in the context of the evolutionary process involving a shift from training to a learning orientation in libraries in order to create value for stakeholders.



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