Date of this Version


Document Type

Conference Paper

Publication Details

Accepted Version.

Wade, J. (2010). What do clients of mediators "want"? Keynote address presented at the Law society of British Columbia's annual dispute resolution conference, Vancouver, Canada.

© Copyright John Wade, 2010



This title reflects a familiar marketing and ethical question for all service providers – what do clients of plumbers/doctors/psychologists/builders/lawyers etc want?
Predictably, the answers given by anecdote, “theory” and more systematic research are complicated and conflicting. There is a simple answer to every complex question, and it is wrong.
There are three elements in the question – what do the (1) clients of (2) mediators (3) want?



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