Identification-interaction-innovation: A phenomenological basis for an information services view

Dirk Hovorka, Bond University
Matt Germonprez

Document Type Conference Paper

Hovorka, D. and Germonprez, M. (2008) Identification-Interaction-Innovation: A Phenomenological Basis for an Information Services View, Information Systems Foundation: Answering the Unanswered Questions about Design Research, The 4th Biennial ANU Workshop on Information Systems Foundations, 2-3 October 2008, The Australian National University, Canberra, Australia.

For further information please visit The 4th Biennial ANU Workshop on Information Systems Foundations.

2008 HERDC submission. FoR Code: 0805

Copyright © Dirk S. Hovorka & Matt Germonprez, 2008.


In this paper, we challenge the received view of design research in light of an information services view. We argue that, in relation to the work of Orlikowski and Iacono, an information services view is a unique class of information systems, where users are able to identify, interact, and innovate with information service systems. This new class of information system requires a re-examination of the philosophical foundations of design to better understand participant interaction and redesign of recombinant services in the secondary design phase so that initial design phase can support this phenomenon. We suggest four design metaphors which will shape our perception and design approach to this emerging class of cognitive- technical systems.


This document has been peer reviewed.