Interdependencies between people and information systems in organizations

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Book Chapter

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Burton-Jones, A., & Burton-Jones, A. (2011). Interdependencies between people and information systems in organizations. In A. Burton-Jones & J.-C. Spender (Eds.), The Oxford handbook of human capital (pp. 499-523). New York, United States: Oxford University Press.

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2011 HERDC submission. FoR code: 150300, 080600

© Copyright Oxford University Press, 2011




Organizations are multilevel systems composed of interconnected and interdependent elements that must work together to be effective (Kozlowski and Klein, 2ooo). "Two essential and increasingly important elements are people and information systems (ISs) - both forms of intangible capital: resources that organizations invest in with expectations of returns. Despite the interconnectedness of these human and technological assets there has been very little research on the nature of their inter-dependencies and how these dependencies affect their functioning and complementarity (Wade and Hulland, 2004). In this chapter we discuss how a better understanding of the dynamics of interdependencies between people and information systems can help researchers study organizations and help organizations improve the interoperation of their human and technological assets, thus returns on investments in them.

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