The front cover of this book is dominated by a giant fire-ball burning against a dark background. Is this the conflagration which will ensue if workplace conflicts proliferate and are not appropriately managed? Above the fireball is a blue sky with wisps of white cloud. Perhaps the symbolism is best left to readers who can interpret according to their own predelictions. However whatever the dramatics on the front cover, there is a fine contribution to the ADR literature between the covers.