Disputes are time-consuming, and get in the way of the good work of a voluntary organisation. Voluntary organisations are strongly values-based, and may experience intense conflicts about directions and policies. Like other sectors, the voluntary sector is looking for ways of settling disputes which avoid these heavy costs. Although there may be no immediate financial risk, the drain on support and on people’s time may be expensive and the public image of the organisation may be damaged. This can adversely affect membership and fund-raising potential; it can damage the reputation of an organisation and, potentially, the voluntary sector as a whole.