This article addresses three broad topics from an Australian perspective. First, where is the pressure coming from for dispute resolution professionals to improve the diagnosis of causes of conflict and to improve the choice of intervention and/or referral to other skilled helpers?

Second, what diagnostic dispute resolution services (problem defining) are currently available? What methods are used to make an initial diagnosis of
causes of a conflict, and appropriate possible interventions?

Third, what dispute resolution assistance (problem solving) is available in each area of conflict (workplace, banking, personal injury, family, school, political, construction, insurance, etc)? What factors affect this availability?