It is sometimes asked, is the use of ADR in conflict with the spirit of an Ombudsman’s classical investigatory function? I do not believe so. My own experience is that ADR provides an Ombudsman with an excellent means of resolving many complaints. It is an effective and inexpensive tool which can often provide all parties with a fair and equitable result which the parties themselves have achieved.
"New applications for ADR: the Ombudsman as dispute resolver,"
ADR Bulletin: Vol. 1
, Article 4.
Available at: https://epublications.bond.edu.au/adr/vol1/iss2/4