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Feedback from students has shown time and again to be useful indicators of what is happening in the teaching and learning environments. Such feedback from students, pivot around the actions that are taken. This implementation of actions expresses to students that their voice is being heard in higher education institutions. To achive such utility of feedback provided by student, it is essential to ‘close the loop’ and constitutes; the collection of qualitative and quantitative feedback from all cohorts of students; triangulating the data from various sources to identify areas of good practice and areas needing improvement; communicating the results and actions of the feedback with students and staff; implementing improvements in consultation with stakeholders; and monitoring the impact of actions in future student survey results. Such a framework would constitute effective quality assurances of the student feedback systems in higher education institutions.
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