"AskA" electronic reference : strategies for creating effective query services
Document Type Conference Paper
Paper presented at AusWeb2K, The Sixth Australian World Wide Web Conference (Cairns : 12-17 June 2000) - http://ausweb.scu.edu.au/aw2k/
Many organisations conventionally offer face-to-face assistance to their clientele at an "Information Desk". This service has been adapted to the Web in part via a form-based service commonly called "Ask A . . .". This paper examines both the IT aspects and key organisational issues in establishing an electronic reference service of this type.