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This short paper will address three broad topics from an Australian perspective. Parts of this paper will be relevant to Canada and to other countries. First, where is the pressure coming from for dispute resolution professionals to improve the diagnosis of causes of conflict; and to improve the choice of intervention and/or referral to other skilled helpers?
Secondly, what diagnostic dispute resolution services (problem defining) are currently “available”? What methods are used to make an initial diagnosis of causes of a conflict, and appropriate possible “interventions”?
Thirdly, what dispute resolution assistance (problem solving) is “available” in each area of conflict? ( workplace, banking, personal injury, family, school, political, construction, insurance etc) What factors affect “availability”?