Identification-interaction-innovation: A phenomenological basis for an information services view
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In this paper, we challenge the received view of design research in light of an information services view. We argue that, in relation to the work of Orlikowski and Iacono, an information services view is a unique class of information systems, where users are able to identify, interact, and innovate with information service systems. This new class of information system requires a re-examination of the philosophical foundations of design to better understand participant interaction and redesign of recombinant services in the secondary design phase so that initial design phase can support this phenomenon. We suggest four design metaphors which will shape our perception and design approach to this emerging class of cognitive- technical systems.
This document has been peer reviewed.