Strategic alignment of ICT projects with community values in local government
Date of this Version
ICT Governance's principles and its associated frameworks and methodologies are important approaches to deriving organizational value from ICT investments. Achieving strategic alignment is a major governance concern in both the private and public sectors, but many of the private sector's, financially focused evaluation methodologies are less useful in the public sector because of the broad set of public values that drive the public sector. This research uses a case study of a large Australian municipal council to examine how the public sector achieves ICT strategic alignment and the consequential prioritization of ICT projects. A new methodology: Community Value Estimation (CVE), which combines the Analytic Hierarchy Process (AHP) and the Delphi technique, is introduced and demonstrated as an important method of combining public values and ICT strategies.
This document has been peer reviewed.