Title

Negotiation, trust and experience management in e-supply chains

Date of this Version

1-1-2007

Document Type

Book Chapter

Publication Details

Interim status: Citation only.

Finnie, G. & Sun, Z. (2007). Negotiation, trust and experience management in e-supply chains. In Q. Zhang (Ed.), E-supply chain technologies and management (pp. 172-193). Melbourne: Information Science Reference.

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2007 HERDC submission.

© Copyright IGI Global, 2007

Abstract

This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply chains (e-SC). This chapter applies experience management (EM) and experience-based reasoning (EBR) to intelligent agents in the e-SC and explores how to use experience in extablishing trust in other agents. The role of trust and deception in supply chains for real-time enterprises is discussed, and a logical framework for fraud and deception is explained in this chapter. EBR is considered as a way to manage trust in the supply network. This chapter explores cooperation and negotiation, trust and deception in e-supply chains by providing methodologies and intelligent techniques for multiagent trust, negotiation, and deception in an e-SC. Finally, a unified model is developed for integrating cooperation and negotiation, trust and deception in e-supply chains. Although primarily theoretical, the chapter highlights new areas of research which will impact supply chain management.

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This document has been peer reviewed.