Strategic Language Used by Mediators (and Negotiators)
Document Type Miscellaneous Material
This paper summarises ‘types’ or categories of linguistic interventions used by mediators (and negotiators). Then a chart of illustrations of these types of interventions is set out, from which mediators and negotiators can select for their toolboxes. Finally, empty charts are set out with a challenge to watch a mediation or negotiation and indicate which types of interventions are used.