Date of this Version

October 1990

Document Type

Discussion Paper

Publication Details

Evan J. Douglas, Dennis C. Glennon and Julia I. Lane (1990) Warranty, Quality, and Price in the U.S. Automobile Market

School of Business Discussion Paper ; No. 8, Oct. 1990

© Copyright Evan J. Douglas, Dennis C. Glennon, Julia I. Lane and the School of Business, Bond University

Abstract

Extract:

The U.S. automobile market provides an interesting application of the quality and warranty lilerature, in that there appears to be an inverse relationship between these two product characteristics. Notably, warranties on domestic cars typically are more extensive than those on imported cars, while imported cars typically have lower complaint rates.