Title

A critical evaluation of importance - performance analysis

Date of this Version

1-1-2013

Document Type

Journal Article

Publication Details

Citation only

Azzopardi, E., & Nash, R. (2013). A critical evaluation of importance - performance analysis. Tourism Management, 35, 222-233.

Access the journal

2013 HERDC submission. FoR code:150603

© Copyright Elsevier Ltd, 2012.

ISSN

026-5177

Abstract

This study is a methodological evaluation of studies on importance and performance measurement, and importance performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns.

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This document has been peer reviewed.