Workplace bullying: What can be done to prevent and manage it?

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Book Chapter

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Branch, S., & Murray, J., & Ramsey, S. (2012). Workplace bullying: What can be done to prevent and manage it? In G.M. Benscoter (Ed.) The Encyclopedia of Human Resource Management (pp. 181-196). San Francisco, USA: Pfeiffer.

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© Copyright John Wiley & Sons, Inc., 2012. All rights reserved.




In recent decades workplace bullying has increasingly been recognized as an identifiable phenomenon, with an associated growth in understanding of its contributing factors, behaviors and negative effects on individuals and organizations. Despite this, however, the complexity of workplace bullying incidents and processes continue to challenge researchers and practitioners alike. Moreover, while interventions exist,"fragmentary information" on the effectiveness of such interventions are only beginning to emerge (Saam, 2010, p. 6). While there is recognition that multi-faceted approaches to addressing the phenomenon are needed, such solutions are not easy to develop, implement, or test. This chapter presents a review of the workplace bullying literature as it relates to the prevention and management of workplace bullying prior to presenting a proposal for a holistic intervention program that integrates elements from a variety of research areas.

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