Date of this Version

6-2-2011

Document Type

Conference Paper

Publication Details

Published Version.

Yam, L., & Raybould, M. (2011). Employee retention: Job embeddedness in the hospitality industry. Paper presented at the 9th APacCHRIE Conference. Hospitality and tourism education: From a vision to an icon, Hong Kong.

Access the conference website.

2011 HERDC submission. FoR code: 150402

© Copyright Laurina Yam & Mike Raybould, 2011

Abstract

Extract:
Hospitality is a labour intensive industry, requiring human resources with various skill levels, ranging from unskilled positions to positions that require high levels of services and customer contact skills. Despite the industry relying heavily on employees, high turnover rates and associated cost of turnover and low retention of skilled employees are issues that plague the hospitality industry (Baum, 2008; Carbery, Garavan, O’Brien & McDonnell, 2003; Hinkin & Tracey, 2000; Walsh & Taylor, 2007). Recent turnover research in 64 four to five star Australian hotels showed turnover rates of 50.74% for operational employees and 39.19% for managerial employees; furthermore, the average cost of replacing an operational employee is A$9,591, with higher costs for replacing a managerial employee (Davidson, Timo & Wang, 2009). The costs of turnover are not only monetary, it can also lead to customer dissatisfaction, decreased employee morale, decreased productivity, inconsistent service quality, impacting on business acumen and organisational performance (Cho, Johanson & Guchait, 2009). Accordingly, hospitality employee turnover, job satisfaction, organisational commitment and retention strategies are frequently researched areas (Birdir, 2002; Deery, 2008; Tracey & Hinkin, 2008).

Share

COinS
 

This document has been peer reviewed.

 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.