Title

An analysis of a communication training program for Chinese managers

Date of this Version

6-1-2011

Document Type

Journal Article

Publication Details

Citation only.

Tuleja, E. A., & Roberts, E. (2011). An analysis of a communication training program for Chinese managers. IEEE Transactions on professional communication, 54(2), 185-200.

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2011 HERDC submission. FoR code: 150305

© Copyright IEEE, 2011

ISSN

0361-1434

Abstract

This research is based on an analysis of a management communication training program used by one large US international hotel company to train newly promoted supervisors and managers in Hong Kong and mainland China. The key communication competencies emphasized in the training materials were listening effectively, giving and receiving feedback, using verbal language correctly, using effective nonverbal communication, and displaying empathy. Implications of this study indicate that planning and executing any communication training program must be done mindfully, which includes comprehensive follow-up through reassessment and coaching by the upper managers in order to support employees’ transfer of training.

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This document has been peer reviewed.