Exploring perceptions of "foreignness" in virtual teams: The impact on member satisfaction and turnover intention
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This paper uses status inconsistency theory to identify factors related to satisfaction with the composition of virtual teams to predict turnover intentions. The paradox that increasing diversity maximizes the creation and use of organizational knowledge while increasing dissatisfaction and turnover is a critical issue in the formation/management of virtual teams. We therefore examine how perceptions of differences among members (i.e., their ‘liability of foreignness’) impact the stability of team membership. Findings from both studies indicate that perceptions of foreignness have a detrimental effect on satisfaction with one’s team members while satisfaction is likely to decrease turnover intention.
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