The role of an in-house conflict resolution manager (CRM) has unique characteristics when compared to the roles of other ADR professionals and to other positions in the organisation. The objective of this article is to highlight these characteristics, to discuss their advantages and disadvantages for the organisation, and to suggest measures that will facilitate increasing the strengths and avoiding or reducing the weaknesses associated with the role.
"Role and function of an in-house conflict resolution manager,"
ADR Bulletin: Vol. 9
, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol9/iss1/3