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Authors

Bianca Keys

Abstract

Extract:

The Accord Group administers the Office of the Mediation Adviser (OMA) under an appointment from the Australian Government. In this role, we work with a national panel of over 130 mediators and are making about 140 mediator appointments each year for franchise disputes. This requires not only that we mediate process issues with the disputing parties, but also that we provide process and emotional support to the mediators that we appoint.

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