There are several approved external dispute resolution (EDR) schemes available to banking customers in Australia. The largest EDR scheme is the Banking and Financial Services Ombudsman (BFSO) Scheme.
"Dispute systems in the financial services industry — Part 2,"
ADR Bulletin: Vol. 7
, Article 2.
Available at: http://epublications.bond.edu.au/adr/vol7/iss9/2