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Abstract

Extract:

Workplace disputes are often more complex than first thought. One workplace conflict may resemble another, but in order to discover what each workplace dispute is really about we need to be mindful, remain client-centred and be curious. By allowing stakeholders to divulge their initial concerns we will be provided with the necessary tips to work out collaboratively what would serve the parties and the workplace best. What for one mediator is a tip can become a trap for another as we use different ‘lenses’ to view and deal with diverse issues in organisational and interpersonal dynamics. This article examines some of the complexities that face us as workplace mediators.

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