ADR practitioners have a reputation for being somewhat ‘touchy feely’, so some initial scepticism about technology is understandable. Given this, it is notable how widely and how quickly new information and communication technology is being taken up world-wide as a tool for dispute resolution.
Conley Tyler, Melissa
"More than 1.5 million disputes resolved online,"
ADR Bulletin: Vol. 7
, Article 5.
Available at: http://epublications.bond.edu.au/adr/vol7/iss3/5