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Authors

Kevin Hearn

Abstract

Extract:

Conflict resolution literature since the late 1990s has seen a ‘surge of interest’ in how to work more effectively with emotion. Traditionally, conflict resolution has been thought of as a process where the emphasis is on the rational analysis of issues. Emotion, while needing to be acknowledged and explored to a degree, is seen as something which could possibly derail the process by compromising an individual’s ability to engage with rational-analytic processes.

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