Conflict resolution literature since the late 1990s has seen a ‘surge of interest’ in how to work more effectively with emotion. Traditionally, conflict resolution has been thought of as a process where the emphasis is on the rational analysis of issues. Emotion, while needing to be acknowledged and explored to a degree, is seen as something which could possibly derail the process by compromising an individual’s ability to engage with rational-analytic processes.
"Conflict resolution beyond the rationality myth,"
3, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol7/iss3/3