This new edition of a wellestablished text contributes to the lengthening list of Australian ADR literature. It brings to life many facets of the mediator’s craft and will be appreciated by the numerous Australian mediators and conflict managers who need to be refreshed in their occupational lives.
"Refreshing the palate: skills and strategies for mediators,"
2, Article 5.
Available at: http://epublications.bond.edu.au/adr/vol7/iss2/5