Here in Part 2, conflict management and dispute system design theory form the basis for an analysis of dispute procedure under Pt 4 of the Franchising Code of Conduct. The analysis indicates some ways in which the current dispute resolution process outlined in Pt 4 of the Code might better serve the participants in the process.
"‘Charlatans and rogues’ or just another dysfunctional family? — Part 2,"
ADR Bulletin: Vol. 6
, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol6/iss6/3