In mid-2002 managers from a NZ primary industry (the industry has not been identified due to the existing stage of the process) talked to me about the impact of disputes in the industry. They talked about high costs, time delays, declining credibility, poor relationships, lack of durable outcomes and the reduced ability of the industry to achieve its goals.
"Designing a dispute system across an entire industry,"
ADR Bulletin: Vol. 6
, Article 5.
Available at: http://epublications.bond.edu.au/adr/vol6/iss1/5