In a section of my upcoming book called ‘Communication and verbal jujitsu’ I have classified personality and interpersonal factors as ‘Level 1 conflicts’ because they are constantly, and often unconsciously, with us. They lead us into difficulties even in those situations where the expectation is that co-operation to achieve common goals is understood by all. We often move into conflict for reasons that are not the result of a deliberate confrontation, negotiation, competition or fight, simply because the personalities and resultant styles of the participants are different.
"Personality types and conflict: finding our way through the maze,"
ADR Bulletin: Vol. 5
, Article 7.
Available at: http://epublications.bond.edu.au/adr/vol5/iss8/7