The growth in electronic commerce and online transactions has seen a corresponding growth in the use of information technology for dispute resolution. The most obvious form of ADR for the virtual community is online dispute resolution (ODR). ODR services are not limited to disputes that arise in cyberspace but can be, and indeed are, used for disputes that arise in the real world.
"Building client confidence in ODR: how effective is the new privacy legislation for cyberspace?,"
ADR Bulletin: Vol. 5
, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol5/iss7/3