Traditionally the purchase of goods has presented few practical problems. A consumer selects the goods, orders them in person, pays for them and then comes away with them. However, the increasing amount of commerce conducted over the internet has created unique difficulties for consumers.
"E-commerce and ADR: some suggestions,"
ADR Bulletin: Vol. 5
, Article 4.
Available at: http://epublications.bond.edu.au/adr/vol5/iss6/4