In the mediation process the parties in dispute usually come with conflicting positions, interests and arguments that they strongly hold to be right and the opposite parties’ to be wrong. The mediator, as an independent third party to the dispute, is there to assist the disputants to communicate with each other in a rational and problem solving way, to identify and clarify disputed issues, consider available options and reach a consensual settlement that is fair and equitable to all parties.
"Neutrality and impartiality in mediation,"
ADR Bulletin: Vol. 5
, Article 7.
Available at: http://epublications.bond.edu.au/adr/vol5/iss3/7