Mediation is a less hostile form of dispute resolution that is more likely to assist the parties to mutually agree and own an outcome to expedite a return to work and to encourage the continuation of the employment relationship. Studies show that employees who have used mediation to resolve workplace disputation are likely to recommend that form of dispute resolution over others. These conclusions are quite different to those who embark on the more adversarial legal system to resolve disputes.
"The case of the injured clerk,"
ADR Bulletin: Vol. 5
, Article 5.
Available at: http://epublications.bond.edu.au/adr/vol5/iss3/5