This article examines the types of insurance disputes that most frequently arise, and explores the effectiveness of a number of different processes in resolving such disputes. Australian insurers should be cognisant of the experiences of their American counterparts in employing processes like mediation and arbitration to resolve insurance disputes as part of a growing trend of ADR in the American insurance industry.
Mills, Michael and Furlan, Nicholas
"Resolving insurance disputes: the value of less formal processes,"
1, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol5/iss1/3