All experienced mediators have been in the situation where an agreement is in sight, but neither of the parties wanted to be the first to make their offer or demand. If you have ever conducted a mediation and couldn’t get the parties to agree on a settlement amount and wondered if there was a better alternative, then the answer has arrived.
McKay, Margot and Murray, Bernadette
"Online ADR comes to Australia,"
8, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol4/iss8/1