The degree of miscommunication demonstrated within mediation meetings often reveals the level of misunderstanding between people and gives some indication of the problems that led to relationship breakdown. Among the most basic activities and skills of the mediator is reframing; helping people to communicate more accurately with each other and carefully choosing the most apt phrases in order to neutralise conflict.
"The silent mediator — when nothing is a good thing to say,"
ADR Bulletin: Vol. 4
, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol4/iss7/1