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Abstract

Extract:

This article considers the characteristics of the information technology (IT) industry and its clients and gives a description of the most likely sources of disputes occurring within this industry. Examples are given of companies in the industry that have incorporated alternative dispute resolution and mediation into company policy. Although mediation seems to be very well suited for the IT industry, several factors inhibit its uptake. The article concludes with some suggestions about action required in order for the IT industry to take advantage of the benefits of mediation and the role that the ADR community should play.

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