A conflict of any kind provides fertile ground for resolution. A misunderstanding, a strong word, a mismatch of objectives provides an opportunity not only for dispute but therefore for reconciliation, understanding, and facilitated communication. But why are there so many of these situations in the aged care environment?
"Dispute resolution in aged care,"
ADR Bulletin: Vol. 3
, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol3/iss8/3