Ruth Charlton’s Dispute Resolution Guidebook is designed for today’s experienced ADR practitioners, but it also speaks to a community that needs to know more about ADR. It is particularly relevant for corporate leaders looking for options other than litigation. And it will be a valuable tool for executives in human resources and customer service, particularly managers responsible for complaints handling.
"Dispute Resolution Guidebook by Ruth Charlton,"
ADR Bulletin: Vol. 3
, Article 4.
Available at: http://epublications.bond.edu.au/adr/vol3/iss7/4