Home > ADR > Vol. 3 > No. 7 (2001)
Article Title
Abstract
Extract:
Ruth Charlton’s Dispute Resolution Guidebook is designed for today’s experienced ADR practitioners, but it also speaks to a community that needs to know more about ADR. It is particularly relevant for corporate leaders looking for options other than litigation. And it will be a valuable tool for executives in human resources and customer service, particularly managers responsible for complaints handling.
Recommended Citation
Smith, Babette
(2001)
"Dispute Resolution Guidebook by Ruth Charlton,"
ADR Bulletin:
Vol. 3:
No.
7, Article 4.
Available at:
http://epublications.bond.edu.au/adr/vol3/iss7/4
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