In both mediation and conciliation the parties in dispute will often maintain a relationship despite the dispute, not by choice but by necessity. These include expartners who have continuing parental responsibilities, business operators and their financial institution, and a person with a disability and the agency that provides their personal care. In these circumstances depleted trust may impede coming to the table to discuss the dispute as well as reaching agreement and resolution.
Tyler, Deborah and Shaw, Roxane
"Restoring trust: the art of gestures in dispute resolution,"
ADR Bulletin: Vol. 3
, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol3/iss7/1