Unresolved conflict in the workplace can be very costly for both the individual and the organisation. The cost includes not only the time and money spent in resolution attempts and litigation but also the negative effects on workplace relationships and staff morale. Increasingly, organisations are turning to dispute resolution strategies.
"Workplace mediation at South East Sydney Area Health Service,"
ADR Bulletin: Vol. 3
, Article 5.
Available at: http://epublications.bond.edu.au/adr/vol3/iss6/5