Over the pas t 10 years , Regional Extended Family Services (REFS) staff have worked with a diversity of families, schools, communities and workplaces experiencing varying degrees of conflict. Conflicts which involve a larger group of participants are particularly challenging. REFS’ approach recognises and respects these participants’ ability to take responsibility for finding solutions to their own issues. REFS works at developing communication and problem solving skills and strengthening relationships through mediation.
Argyle, Bruce and Williamson, Kerry
"Mediation approaches involving larger groups,"
ADR Bulletin: Vol. 3
, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol3/iss2/3