Just when you thought the last word had been written about conflict resolution and its practice, along comes Bernard Mayer’s The Dynamics of Conflict Resolution — A Practitioner’s Guide (Jossey-Bass, US, 2000).
This is the work we have been waiting for and it begins with the implicit promise to distinguish between philosophy and practice.
"The dynamics of conflict resolution - a promise kept,"
10, Article 4.
Available at: http://epublications.bond.edu.au/adr/vol3/iss10/4