The best form of dispute resolution is to avoid the dispute in the first place. How many disputes started out with people of different personalities working together without ever defining exactly what they are trying to achieve, how to do it and who was responsible for what? A little thought and planning upfront can save enormous pain and cost to both the company and the individuals down the line. There are enough disputes in the world to be resolved without creating more.
"Putting the ‘resolution’ before the ‘dispute’ in IT,"
1, Article 4.
Available at: http://epublications.bond.edu.au/adr/vol2/iss1/4