Questioning is what a dispute resolution practitioner does most. The National Practice Standards for mediators require practitioners to demonstrate competence in the use of certain types of questions: How? What? When? Where? What if? What makes this important to you? What would it take to get this resolved? This range of questions opens up communications between the parties so the practitioner can facilitate, where appropriate, direct communication between them.
"Questioning our questions - expanding facilitative dispute resolution questioning techniques,"
6, Article 6.
Available at: http://epublications.bond.edu.au/adr/vol12/iss6/6