This article considers the potential for franchising systems to be undermined by ‘kamikaze conflict’, involving people acting in ways that appear to be against their own best interests. It looks at the reasons that may lie behind such behaviour and suggests mechanisms which might be used in efforts to enable franchise systems to both avoid unnecessary conflict and effectively sort out those conflicts that cannot be avoided.
"Kamikaze conflict — how might it damage your franchise system?,"
ADR Bulletin: Vol. 11
, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol11/iss2/1